Divorce is ROT.

If you don’t fall in love with your piece at first sight, no problem: you can break up with elegance.

You have 14 calendar days from delivery to notify us of your return request. To do so, you must write exclusively to info@rot.house, indicating:

– order number
– item you wish to return
– reason for the return, if you want to tell us, although you are not required to do so

Requests sent via Instagram, WhatsApp, DMs, comments, carrier pigeons or confessions during an afterparty will not be considered valid for the purposes of the return procedure.

Once we receive your request, we will send you the instructions for the return shipment.

You then have a further 14 calendar days to ship the item back to ROT. The deadline is considered met if the item is shipped within 14 days of your return notification. The shipping date shall prevail.

Return shipping costs are always the customer’s responsibility.

This applies to all orders: full-price items, sale items, items purchased during special promotions, Sample Sales or with a coupon.

The customer is responsible for the return shipment until the item is delivered to ROT. For this reason, we recommend using a tracked shipping service and keeping the receipt until the return has been confirmed.

ROT reserves the right to inspect every returned item before authorizing the refund.

We only accept items that are:

– unworn
– unwashed
– unaltered
– intact
– complete with labels, tags and original packaging
– returned in a condition compatible with a normal product inspection

Any condition that alters the quality of the item, compromises its integrity or prevents it from being resold may result in the return being refused.

ROT loves passion, and can even understand foundation stains. But we cannot accept an item that has been lived in too intensely, washed, damaged, perfumed, stretched out, stained, or returned from a night it refuses to tell us about.

After receiving the item, we will carry out a quality check.

If the return is approved, you will receive a confirmation email and the refund will be issued to the original payment method within 7–10 business days.

ROT may withhold the refund until we have received the item or until proof of shipment has been provided, whichever occurs first.

In the event of a non-compliant return, ROT may refuse the refund and return the item to the customer.

Size, color or model exchanges are not available.

If you would like a different item, you can request a return within the timeframes and under the conditions set out on this page, wait for your refund and place a new order.

It is not possible to request a return for items made or ordered specifically upon the customer’s request. This applies to custom orders, special requests and items expressly ordered for the customer because they were not available in ROT’s stock at the time of purchase.

By placing a custom order, the customer acknowledges that the item is produced, sourced or made available specifically for them. For this reason, the right of return does not apply, unless the item is faulty or does not correspond to the order placed.

Write to info@rot.house.

Someone who still believes in love will reply.